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Data de Publicação : |
30/10/2013 |
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Título : |
Information technology -- Guidelines for the application of ISO 9001:2008 to IT service management and its integration with ISO/IEC 20000-1:2011
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Título Idioma Sec. : |
Technologies de l'information -- Lignes directrices pour l'application de l'ISO 9001:2008 pour la gestion des services IT et son intégration à la norme ISO/CEI 20000-1:2011
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Comitê : |
ISO/IEC/JTC 1 Information technology
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Status :
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Cancelada em 30/07/2018
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Organismo :
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ISO - International Organization for Standardization
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Objetivo : |
ISO/IEC TR 90006:2013 provides guidelines for the application of ISO 9001:2008 to service management for IT services. Examples provided in the guidelines are for service management of IT services.
Additionally, ISO/IEC TR 90006:2013 provides guidelines for the alignment and integration of a QMS and SMS in organizations where services are being delivered to internal or external customers. The guidelines about integration provided can be applicable to a scope including IT services and other non-IT services as required.
ISO/IEC TR 90006:2013 provides a comparison of the requirements of ISO 9001:2008 and ISO/IEC 20000-1:2011. It highlights those areas where there is the greatest similarity between the two management systems, and where there are differences between the two.
ISO/IEC TR 90006:2013 cites and explains the requirements of ISO 9001:2008 in its application to service management and its integration with ISO/IEC 20000-1:2011, but does not add to or otherwise change the requirements of ISO 9001 or ISO/IEC 20000-1.
The guidelines provided in ISO/IEC TR 90006:2013 are not intended to be used as criteria for conformity assessments or audits.
ISO/IEC TR 90006:2013 can apply to organizations of all sizes, sectors, and types with different organizational forms or business models.
ISO/IEC TR 90006:2013 can be used by:
auditors and assessors looking for guidelines on audits for ISO 9001:2008 with a scope that includes services and service management;
auditors and assessors looking for guidelines on integrated audits for ISO 9001:2008 and ISO/IEC 20000-1:2011 with a scope that includes services and service management;
organizations implementing a QMS with a scope that includes services and service management;
organizations implementing an integrated management system using the requirements of ISO 9001:2008 and ISO/IEC 20000-1:2011.
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Normas Necessárias para a aplicação da
ISO/IEC TR 90006:2013
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ICS/CIN
Tabela internacional criada pela ISO para classificação e recuperação de normas técnicas
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| 03.120.10 - Gestão da qualidade e garantia da qualidade |
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Palavras-Chave
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